Since the publication of manuals, human beings discovered the importance of educating the customer. And with the invention of more complicated software along with the revolution of the internet, it was clear that knowledge should be closer to customers, scalable, and easier to retrieve and manage. The web then started the trend of tutorials, how-to […]

In this article, we take you from “the customer is always right” side to “do the right thing” side. If you are a fan of “Yes, and…” approach in customer service but have been drowned in the Yeses flood, or if you found that saying yes all the time breaks your business and burns out […]

Scaling your startup means going from simplicity to complexity. Everything grows, from the number of your employees to the number of your customers. When your business is a small to mid-sized one, you control everything, audit each detail, meet your employees regularly, interact with your customers closely, value each customer’s feedback, and you do put […]

Each career has different skills and traits that can be gained or improved to do the job right. Customer service is one of the jobs that need interacting with people. You represent the business whenever a customer contacts you for a specific problem. So, customer service is all about communicating with people to help them […]

Whichever your business is, you will have difficult customers who you MUST handle wisely and professionally to keep your relationship and protect your business reputation. Whether the customer is right or wrong, you have to make things right. In this article, we cover the topic from different aspects: Customer service rep’s mind mode [Prepare yourself] […]

Once you have a business, you have customer support. Customers need to contact you whenever they have an issue with your product/service. Your job then is to “HELP” them fix the problem or fulfill the need. How would you help is what affects the relationship between you and your customer, that relationship you struggled to […]