Our language quality is (and will always be) high. We have a strict hiring process that allows us to hire customer and technical support representatives who are proficient in English.

Your account manager will get access to your product or service, study it, and explain it to the customer support team. After that, s/he will gather the non-obvious questions they have about your product/service and send it to you to answer them.

Finally, with your help, s/he will be aware of your business strategy, and define the voice, the attitude, greeting, closing, and the style of your business that your team will use when serving your clients. So, you do the training once, and we handle the future training for you.

You can communicate with your customer service team, giving them instructions, updates, or heads up for the new campaign you just launched. That way your team will always be connected to the strategy of the business.

Our minimum contract duration is 4 months because you get a dedicated team for your business, so it would put too much overhead costs on us if we do a shorter length contract.

No, you just tell us your needs and we do everything for you.

Of course, it's your team, so you get to choose the schedule and set the working hours.

Your account manager will do monthly quality assurance for you, and you can always do random checks to make sure that everything is perfect.

Also, s/he will perform performance assessment for each agent on a monthly basis to keep the performance up.

Of course not, we'll pass any concerns, requests, feedback, or complaints that we'll get from your clients about your service or product to you. That way you can deepen the relationship with your clients, always improve your product or service, and grow your business.

To protect you, and to ensure your client's data protection, we sign an NDA with you, and every one of our customer service agents signs an NDA with us. That way, you'll be legally protected, and your client's data will be protected as well.

Our employees are trained to solve those kind of issues politely, making sure that they handle the situation as smooth as possible. After that, the incident will be reported to you to take the proper action if needed.