In this article, we take you from “the customer is always right” side to “do the right thing” side. If you are a fan of “Yes, and…” approach in customer service but have been drowned in the Yeses flood, or if you found that saying yes all the time breaks your business and burns out […]

Once you have a business, you have customer support. Customers need to contact you whenever they have an issue with your product/service. Your job then is to “HELP” them fix the problem or fulfill the need. How would you help is what affects the relationship between you and your customer, that relationship you struggled to […]